Publication check: the legal identity of the operator, hosting and form providers, retention periods and any international transfers must be confirmed before this notice is used for a public launch.
Draft prepared 21 October 2026.
Who we are
Northbank Digital is the business name used on this website. For privacy questions, contact hello@northbankdigital.co.uk. The legal identity and contact address of the person or organisation responsible for your information must be added before public launch.
Information you provide
When you enquire, we receive your name, email, service choice and message, plus any business name or telephone number you choose to give us. Required fields help us understand and answer your request. Please do not send sensitive information.
How information is used
We use enquiry details to respond and discuss requested services. Where you ask us to take steps towards a contract with you, that is the relevant basis. For business contacts and general correspondence, we rely on legitimate interests in handling enquiries and running the business, subject to your rights. Information needed for legal obligations is handled on that basis. The form checkbox is an acknowledgement of how the enquiry will be handled, not agreement to marketing.
Website operation
Hosting systems may process IP addresses, browser information, requested pages and access times to deliver and protect the site. The site code does not add analytics, advertising cookies or marketing trackers. Any hosting, access or form-provider cookies and their purposes must be checked and disclosed before public launch.
Service providers and transfers
Website hosting, enquiry processing and email providers may handle information for us. The providers, processing locations and safeguards for any transfers outside the UK must be confirmed and documented before the enquiry form is enabled. We do not sell enquiry information.
How long information is kept
Information should be kept only as long as needed to handle the enquiry, manage any resulting relationship and meet relevant legal requirements. Specific retention periods for enquiries, client correspondence, form submissions and technical logs must be confirmed before launch.
Your choices and rights
Depending on the circumstances and legal basis, you can ask to access, correct or delete information, restrict its use, or receive a portable copy. Contact us at the email address above to make a request.
You can object to processing based on legitimate interests. Where processing relies on consent, you can withdraw it without affecting earlier lawful processing. Rights are subject to applicable conditions and exemptions.
Complaints
Please contact us if you have a concern. You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Automated decisions and updates
This website does not use enquiry information for automated decisions with legal or similarly significant effects. We will update this notice when the way information is handled changes.